SAP CRM (Customer Relationship Management)

Module 1: Over view of CRM Architecture
• Business Partner
• Business categories
• BP Roles & Grouping, BP Relationships
• Business partner Hierarchy
• Organizational Management
• Organizational Model, Org Determination
• Territory Management
• Territory Hierarchy Levels
• Product Master
• Attributes & Set Type, Hierarchies & Categories,
• Product types, Maintain Products
• Transactional Processing
• Business Transactions
• Item Category
• Activity Management
• Business Activities
• Partner Processing
• Partner Functions, Access Sequence, Determination Procedure
• Actions
• Action Profile, Conditions
• Pricing
• Condition Techniques and condition types
• Billing
• Billing Unit, Billing Type, Billing Document
• Easy Enhancement Work Bench

Module 2: CRM User Interface(Web UI)

• UI concepts and UI V’s SAP GUI
• Business roles
• Authorization roles
• Navigation bar profile
• Work center link group
• Direct links and logical links
• Enhancing the existing business roles
• Linking business role to org model
• Transaction launcher

Module 3: Marketing

• Marketing Planner & Campaign Management
• Marketing Calendar
• Personalized Mail Forms
• Segment Builder
• Customer Segmentation, Attribute List, Info sets
• Product Proposals
• Campaign Automation
• External List Management
• Lead Management
• Lead Questionnaire

Module 4: Sales

• Opportunity Management
• Copying Controls
• Sales Cycle, Tools – Buying Center & Sales Agent
• Quotation management
• Order Management
• Special functions in quotation and order management
• Contract management
• Rebate management

Module 5: Service

• Installed Base management
• Installed Categories
• IB Components
• Objects, Object Family
• Assign Object Family to IB Category
• Service agreements and service contracts
• Service plans, SLA Profiles and Response and Availability Times
• Service order management
• Complaints and Returns
• Warranty claims

Module 6: Interaction Center(Web Client)

• Agent Function and Processing IC
• Agent Inbox
• IC Web Clint Profile
• IC Web Clint Functions
• IC Manager Portal
• Communication Architecture
• Rule Polices like ERMS and IDI (Intent Driven Interaction)
• Launch Script
• Broad cast massage
• Alerts

Module 7: Middleware

• Middleware overview
• Administration Console
• Business Objects
• Customizing Objects
• Condition Objects
• B Doc Modeler, B Doc Messages
• Replication & Realignment
• B Doc Types,
• Initial data load, Delta load & Synchronization
• Queue registration
• Error Handling and Monitoring
• INTEGRATION BETWEEN R/3 & CRM

Meet Ananth Tirumanur. Hi there 👋

I work on projects in data science, big data, data engineering, data modeling, software engineering, and system design.

• 👨‍💻 All of my projects are available at https://github.com/akrish1982
• 💬 Ask me about Data engineering, SQL, Databases, Data pipelines, Data infrastructure
• 📄 My work history: https://www.linkedin.com/in/ananthtirumanur/
• ⚡ Fun fact: Marathoner & Casual Birding enthusiast

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• Twitter: @akrish82
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• LinkedIn Newsletter: Data Engineering with AWS
• Udemy Course: AWS Certified Data Engineer Associate Practice Test
• Python Crash Course: Python Crash Course on Gumroad

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AWS, Bash, Docker, Elasticsearch, Git, Grafana, Hadoop, Hive, EMR, Glue, Athena, Lambda, Step Functions, Airflow/MWAA, DynamoDB, Kafka, Kubernetes, Linux, MariaDB, MySQL, Pandas, PostgreSQL, Python, Redis, Scala, SQLite